Support

Warranty

Coverage information for defects in materials and workmanship, including exclusions and warranty claims.

Wambolt products are built for real use. This Limited Lifetime Warranty is provided by Anchor Travel Solutions, Inc., doing business as Wambolt ("Wambolt," "we," "us," or "our"), and is part of our Policies & Terms.

1. What This Warranty Covers

Wambolt warrants that Wambolt-branded products purchased new from wambolt.co or an authorized Wambolt dealer ("Products") will be free from defects in materials and workmanship under normal, intended use for the period below, starting on the date of original delivery.

  • Structural steel components of Hitch Deck and Home Base: Lifetime of original purchaser
  • Boxes, hitch deck molded components: Three years
  • Lids, latches, seals, gaskets, mechanisms, hinges and Wambolt-supplied hardware: One year
  • Finish and coatings: One year

This Limited Lifetime Warranty covers defects in:

  • structural components;
  • latches, hinges, seals, mechanisms, and attachment features;
  • hardware supplied by Wambolt; and
  • any other part, where the failure is caused by a defect in materials or workmanship,

for the period delineated above.

2. Who Is Covered

This Limited Lifetime Warranty applies to the original retail purchaser and is not transferable, unless applicable law requires otherwise. Coverage continues when you move the Product between compatible vehicles or into your garage storage system, as long as it is installed and used according to its instructions.

3. What Is Not Covered

This Limited Lifetime Warranty does not cover damage or failure caused by:

  • normal wear and tear;
  • scratches, fading, and other cosmetic changes that do not affect function;
  • installation or assembly that does not follow Wambolt's instructions;
  • exceeding published weight, load, or usage limits;
  • misuse, neglect, abuse, theft, vandalism, or accident, including collisions;
  • modification, unauthorized repair, or non-Wambolt replacement parts;
  • failure to follow product instructions, warnings, or safety guidance;
  • storage that does not follow Wambolt's storage instructions;
  • environmental exposure outside published product specifications;
  • use with a vehicle, hitch, receiver, accessory, or third-party component that is incompatible or not rated for the Product and its contents; or
  • off-road use beyond published guidance.

This Limited Warranty also does not cover products sold as used, refurbished, demo, or prototype units unless stated in writing at the time of sale.

4. Damage to Other Property

This Limited Warranty does not cover damage to vehicles, hitches, receivers, cargo, or any other non-Wambolt property transported in or used with Wambolt Products. It does not cover damage to other vehicles while using Wambolt products.

5. What We Will Do

If we determine that a Product is covered by this Limited Warranty, we will, at our option:

  • repair the Product;
  • provide replacement parts;
  • replace the Product with the same or a comparable product, if the original is no longer available; or
  • refund the purchase price paid for the defective Product.

Repaired or replacement Products and parts are covered for the remainder of the original warranty period.

6. Exclusive Remedy

Repair, replacement, or refund, as determined by Wambolt, is your sole and exclusive remedy under this Limited Warranty, and Wambolt's sole liability is limited to that remedy.

7. Incidental and Consequential Damages

Wambolt is not liable for incidental or consequential damages, including loss of use of a vehicle or trailer, towing or storage charges, labor to remove or reinstall products, loss of or damage to cargo or other personal property, travel expenses, or interest or finance charges.

8. Implied Warranties

This Limited Warranty is the only express warranty Wambolt provides. Any implied warranties, including merchantability and fitness for a particular purpose, are limited to the duration of this Limited Warranty.

9. How to Make a Claim

Email crew@wambolt.co within 30 days of discovering the issue with:

  • your name and contact information;
  • your order number or proof of purchase;
  • a description of the issue and when it started;
  • photos or video showing the issue and how the Product was installed; and
  • any additional information we reasonably request.

We will respond within five business days. We may ask you to return the Product or part for inspection. Do not return a Product without a return authorization.

10. Shipping for Warranty Claims

For approved claims, Wambolt pays shipping for replacement parts or Products sent to you, and provides a prepaid label for any return we request. Shipping for claims that are not approved is the customer's responsibility.

11. Your Legal Rights

Some states do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you. This Limited Warranty gives you specific legal rights, and you may also have other rights that vary by state. Nothing in this Limited Warranty limits rights that cannot be waived or excluded under applicable law.

12. Contact

Anchor Travel Solutions, Inc. (d/b/a Wambolt) 53 Boyd Rd, Hudson, NH 03051 United States

Warranty and support: crew@wambolt.co