Shipping & Delivery

This policy explains what to expect from order processing, fulfillment, shipping, tracking, and delivery of Wambolt products.

Shipping Overview

Shipping timing may vary based on product availability, production status, destination, carrier availability, and other fulfillment requirements.

Pre-Order Fulfillment

The Ready-to-Go System Founder’s Edition is a pre-production product. The current estimated fulfillment window is shown on the product page and in the Wambolt Pre-Order Terms.

Pre-order timing may change as engineering, tooling, manufacturing, validation, quality control, packaging, and freight arrangements are completed.

If Wambolt cannot ship your pre-order within the estimated window, we will notify you using the contact information on your order, provide a revised estimate, and give you the option to cancel for a full refund.

Shipping Regions

Wambolt ships to all 50 US states. Orders to Alaska and Hawaii follow the additional terms below.

Freight orders cannot ship to PO boxes or APO/FPO addresses. Orders to international destinations will not be accepted at checkout at this time.

Alaska and Hawaii

Shipping to Alaska and Hawaii is quoted per order and is not included in the checkout total. Before your order ships, Wambolt will send you a freight quote. Your order ships only after you approve and pay the quoted shipping charge. If you decline the quote, you may cancel your order for a full refund. For pre-orders, the quote is provided when your order is ready to ship.

Freight to Alaska and Hawaii is delivered to the carrier's nearest terminal for pickup. Delivery to your address may be available for an additional quoted charge where the carrier offers it.

Allow additional transit time for Alaska and Hawaii orders.

Alaska and Hawaii orders may be returned only for a defective, damaged, or incorrect product supplied by Wambolt, unless you arrange to pay return freight that Wambolt quotes in advance. See the Wambolt Return Policy for details.

Shipping Costs

Shipping charges, applicable taxes, and other required charges are calculated at checkout based on your order and destination.

Order Processing

In-stock orders generally begin processing within three business days.

Pre-order products follow the schedule shown on the product page and in the Pre-Order Terms.

Delivery Method

The Ready-to-Go System kits may ship by freight carrier. Individual boxes, smaller accessories, and replacement parts will likely ship by standard parcel carrier.

Freight deliveries are curbside: the carrier delivers to the end of your driveway or the nearest accessible point, and you are responsible for moving the product from there. Plan to have help or equipment available to unload and move it.

The freight carrier will contact you to schedule a delivery appointment, and a signature is required. Deliveries to locations with limited access, such as gated communities or long or unpaved driveways, may require advance arrangements.

Orders may arrive in more than one package or shipment, each with its own tracking information.

Inspect at Delivery

Before signing for a freight delivery, inspect the shipment and count the packages against the delivery receipt. If anything is damaged or missing, describe it on the delivery receipt before signing. A clean signature can make a carrier damage claim much harder to resolve.

If a shipment is visibly damaged, you may refuse it; note the damage on the delivery receipt and contact us right away.

Tracking

When your order ships, Wambolt will send available shipment and tracking information to the email address on the order. Tracking may take additional time to become active after a shipping label is created.

Delivery Estimates

Delivery dates provided by Wambolt or a carrier are estimates unless expressly stated otherwise. Delivery may be affected by weather, carrier delays, regional disruptions, transportation conditions, or other circumstances outside Wambolt's reasonable control.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address. To change your address before fulfillment, contact crew@wambolt.co as soon as possible. Once an order has entered fulfillment or shipped, Wambolt may be unable to change the delivery address.

Returned to Sender or Refused

If a shipment is returned to Wambolt because of an incorrect or incomplete address, a missed delivery appointment, or a refusal that is not due to shipping damage, the customer is responsible for the cost of reshipping. If you choose not to have the order reshipped, it will be handled under the Wambolt Return Policy.

Delayed or Lost Shipments

If tracking shows no movement for five business days, or your shipment appears to be lost, contact crew@wambolt.co with your order number. Wambolt will work with the carrier to locate it.

If the carrier confirms a shipment is lost, Wambolt will send a replacement or issue a full refund.

Damaged or Missing Items

If your order arrives damaged or is missing components, keep the original product and packaging and contact crew@wambolt.co within 72 hours of delivery. This is the same window used in the Wambolt Return Policy.

Please include your order number, a copy of the signed delivery receipt if you have one, photographs of the shipping carton, and photographs of the affected product or components. Wambolt may request additional documentation before arranging replacement parts, a replacement product, or another resolution.

Your Rights

Nothing in this policy limits rights you may have under applicable law. The policy in effect on your date of purchase governs your order.

Effective Oct 20, 2026.

Questions About Your Shipment

For shipping or delivery questions, contact crew@wambolt.co.