Returns

We want customers to feel confident in the Wambolt products they add to their system. This policy explains return eligibility, refund procedures, and how to request a return.

Return Window

All Wambolt products may be returned within 30 days of delivery, except those listed under Non-Returnable Products. For pre-orders, the 30 days begin on delivery.

Return Eligibility

Returned products must be in substantially original condition and include all components and accessories originally supplied. Proof of purchase may be required.

Non-Returnable Products

Products are not eligible for return if they have been:

• materially modified or altered;
• damaged through misuse or improper installation;
• used outside published specifications or load limits;
• damaged through accident, negligence, or unauthorized repair; or
• identified at the time of purchase as final sale or otherwise non-returnable.

Starting a Return

Email crew@wambolt.co with your order number and the reason for the return. We will reply with return instructions within 3 business days.

Please do not ship a product back before receiving instructions. Once you have them, ship the product within 14 days.

Packaging and Return Shipping

Return shipping costs are the customer's responsibility.

Pack the product in its original packaging, or equivalent packing that prevents damage in transit. We recommend tracked, insured shipping. Wambolt is not responsible for products lost or damaged in return transit.

Alaska and Hawaii orders may be returned only for a defective, damaged, or incorrect product supplied by Wambolt, unless you arrange to pay return shipping in advance.

Kits and Bundles

Individual components from a kit or bundle may be returned. If your order received a bundle discount, your refund will be the amount paid less the full price of the items you keep.

Damaged or Defective Products

If your product arrives damaged, contact crew@wambolt.co within 72 hours of delivery and keep all packaging. If you believe a product is defective, contact us before starting a standard return.

Wambolt may request photographs, video, proof of purchase, or other information to evaluate the issue. If the problem results from an incorrect, defective, or damaged product supplied by Wambolt, Wambolt will cover return shipping and provide a prepaid label.

Defects discovered after the 30-day return window are covered under the warranty.

Refunds

We will inspect returned products within 5 business days of receipt and notify you of the outcome. Approved refunds are issued to the original payment method within 10 business days of approval. Your financial institution may need additional time before the refund appears.

Original shipping charges are not refundable, except where required by law or where the return results from an error by Wambolt. If your order shipped free, the full product price is refunded with no shipping deduction.

Wambolt does not charge restocking fees.

Pre-Orders

Cancellation or refund requests made before a pre-order ships are governed by the Pre-Order Terms. Once a pre-order ships, this Return Policy applies.

Your Rights

Nothing in this policy limits rights you may have under applicable law. The policy in effect on your date of purchase governs your order.

Effective Oct 20, 2026

Contact

Questions about a return may be directed to crew@wambolt.co.